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Delivering customer service at the speed of Consumer 2.0
We’re in the midst of an exciting consumer evolution known as Consumer 2.0 that is fundamentally changing business, and Sunday night offered a prime example of just how much people rely on technology...
View ArticleAspect’s online symposium continues robust dialogue on customer contact
This past Thursday, Aspect hosted its third annual (confirm) online symposium entitled “Customer Contact is a Consumer 2.0 World.” I had the pleasure of presenting with my colleague, Serge Hyppolite...
View ArticleWhat do Consumer 2.0 and Walt Disney have in common?
Last week, nearly 500 contact center, IT and business leaders attended the “Customer Contact in a Consumer 2.0 World” online symposium to hear customer experience experts and a top Microsoft executive...
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Next-generation customer contact: Where the rubber meets the road
My colleagues and I have been talking for some time about next-generation customer contact: how the increased expectations of today’s consumers are compelling companies to tap into the collective...
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